Frequently Asked Questions for Users
1. Account & Registration
How can I create a new account on Omazoon?
Through the app or website by entering your basic details and phone number.
Can I use the platform without registration?
Yes, you can browse, but you need an account to place an order.
2. Orders & Shipping
How do I place an order?
Select the product, add it to the cart, then proceed to checkout.
What delivery options are available?
Local shipping companies within 2-5 business days.
Can I track my order?
Yes, from the “My Orders” section in the app.
3. Payment
What payment methods are available?
Bank transfer, credit cards, or cash on delivery (if available).
Is online payment secure?
Yes, all payments are encrypted and secure.
4. Returns & Exchanges
How can I return a product?
Submit a “Return Request” via the app within 14 days of receiving the order.
Can I exchange the product?
Yes, if the product is defective or not as described.
5. Support
What should I do if I face an issue?
Contact customer service via WhatsApp or email.