Omazoon’s Seller Terms and Conditions (T&Cs) outlines the terms in which a seller can access and use omazoon’s website, services, and applications to sell directly to buyers. The T&Cs will be posted on omazoon’s website and must be accepted by the seller to begin selling. Omazoon reserves the right to amend the T&Cs prior to acceptance, and sellers are responsible for reviewing the T&Cs regularly to ensure compliance with any changes. By accepting the T&Cs, the seller agrees to ensure that all products and services offered comply with local laws and regulations and meet the quality and safety standards set by omazoon. The seller also agrees to provide accurate and complete information about their products and services and to comply with the terms of any transactions agreed upon with buyers through the website. Omazoon may take corrective action, including termination of services, if sellers violate any of the T&Cs. Just to clarify, you can look at these Seller Terms first, but you will only officially agree to them once you accept them on our website. Also, we might change the Seller Terms before you accept them on the website and our apps
Rawabit modern technology is a company in Oman. They own a website called Omazon.store where you can sell things directly to buyers. The Seller Terms & Conditions and other rules on the Site explain how you can use the website. You need to agree to follow these rules if you want to use the website to sell things. These rules apply along with other rules like the Terms of Use, Terms of Sale, and Privacy Policy. You are considered as the “you” in these rules if you are a legal entity.
We, Rawabit modern technologyE Commerce Solutions One Person Company LLC (a company registered in Sultanat of Oman and our affiliates provide Services for you as a seller to enable you to offer your products to buyers registered on the Site. Depending on the business model, our Services, provided by us or by affiliated companies or other third parties, may include, (a) cash collection and processing of payments; and (b) call center and customer support, as per our Terms of Use and our Terms of Sale.
We hereby reserve the right to determine the content, appearance, design, functionality, and all other aspects of the Site and the Services. This shall include the right to re-design, modify, remove, and alter the content, appearance, design, functionality, and other aspects of the Site and the Service, and any element, aspect, portion or feature thereof, from time to time. Additionally, we reserve the right to delay or suspend listing of, refuse to list, de-list, or require you not to list any and all products at our sole discretion.
Furthermore, we may, at our discretion, withhold for investigation, refuse to process, restrict shipping destinations for, stop, and/or cancel any of your sale transactions if we consider it necessary for legal purposes or to ensure compliance with these Seller Terms.
We hereby assert our right, pursuant to the seller performance program, to take action and temporarily suspend or terminate your account based on specific circumstances. These circumstances may include but are not limited to, the occurrence of delivery delays beyond the agreed timeline, an excessive volume of returns, the receipt of negative reviews from buyers, and/or the cancellation of a confirmed order by a buyer. Moreover, please take note that in instances of payment of dues within a 30-day period, we shall be entitled to retain possession of your products and take ownership of the goods.
The Seller hereby acknowledges that they possess all required legal licenses and permits necessary to carry out the commercial activity provided through the Platform, in accordance with the applicable laws and regulations of the jurisdiction in which the activity is conducted. The Seller’s registration on the Platform constitutes an explicit acknowledgment of their full legal responsibility for their business activity, and that the Platform bears no direct or indirect liability resulting from the absence or invalidity of such licenses. The Platform reserves the full right, at any time, to request evidence proving that the Seller holds a valid and active license to conduct the business activity. The Platform may take any action it deems appropriate in case of non-compliance, including account suspension or termination of the agreement.
You have to read the Legal Documents and pay attention to the rules for opening a seller account and how to use the website responsibly. This includes not trying to sell products that are not allowed according to the Terms of Use.
Apart from what’s already outlined in the Legal Documents, you promise to:
You acknowledge that We want the Site to be enjoyable for users and we are responsible for things like delivering products, handling returns and exchanges, and providing warranties, all to make sure users have a good experience. You agree to provide all assistance necessary to enable us to return products when necessary, replacing or exchanging products that need it, and making sure refunds are issued correctly. This is all part of the agreement (Terms of Sale) that we have with buyers to make their experience better.
You might have to pay the full price of a product if you don’t fulfill an order for reasons like these:
When a customer returns a product for a warranty claim, you will pick it up from the customer or we will do that if we decide that better for us and deliver it to the address you gave us. You are responsible for repairing the product at your service center, providing a replacement, or delivering it to the official service center. If you repair or replace the product, it must be in good condition, with all accessories if there were any. Additionally, the product and packaging should be clean and undamaged, and it should be put back in its original box or packaging.
You might have to pay up to 100% of the price of an item including delivery costs if:
Our fee is a flat 10% of each product sold. Our fees may change in the future. You may have to pay fees for listing products, sales transactions, delivery, warehousing and logistics services, payment processing, taxes, and other fees. We will send you invoices for our fees, and you authorize us to send invoices for services you provide to us. You can see how much money you earned, minus our fees, in your account.
The Seller hereby expressly acknowledges and agrees that banks or electronic payment service providers may impose certain fees or charges on each purchase transaction made using non-cash payment methods (such as bank cards or digital wallets). The Seller shall bear such fees in full, and they will be automatically deducted from the value of each sale. The Seller further acknowledges that these fees are imposed by the relevant financial institutions, and the Platform, operating entity, or commercial intermediary shall bear no responsibility or liability whatsoever for determining, deducting, or modifying such fees. The Seller is prohibited from passing these fees on to the Buyer or adding any surcharge to cover them, unless explicitly agreed upon and in accordance with applicable laws and regulations.
You will receive the money that you earned from sales once a week, and it will be sent to your bank account. However, we can only send the money to a bank account that is in Oman or in other countries that we support and you have set up on your account. If you give us the wrong bank account information, we are not responsible for any problems that arise.
In order to pay you, we may need to make an account for you with our payment processors. This means we may have to share your information with them and follow their rules. You give us permission to do this, and we are not responsible for any problems that may happen because of it.
You agree that we may choose to offer discounts against your products. In such instance, we will include a discount in the invoice raised from you to the buyer and will pay for this discount by adjusting our commission.
If you gave us your VAT information, we will send the invoice to the person buying it and give you the complete amount they paid minus our fees.
If you haven’t given us your VAT registration information and we buy your product, we might sell it to someone else and take 5% off the payment we give you. This 5% won’t be deducted if you can give us a VAT invoice.
Notwithstanding these Seller Terms and without prejudice to our other rights and remedies, you acknowledge our right to:
If someone else accuses us or anyone we’re related to (like our parent company or employees) of something bad because of something you did wrong, you need to pay for any money we lose because of it, including legal fees. This could happen if you don’t follow section 5 or clause 4 (h), or if you break any laws.
You are giving us permission to use your trademark and other intellectual property for us to provide our services to users worldwide. This permission means that you will not use Omazoon’s name, trademarks, or logos in any advertisements, promotional literature, or information without written permission from Omazoon. If you receive permission, you must use Omazoon’s name, trademarks, and logos only as directed by Omazoon.
Firstly, you must follow the law including anti-bribery and consumer protection laws. You must have all the necessary licenses to sell your products and they must meet safety standards. Your products should not have any defects and you are responsible for any problems caused by using them. You also need to make sure that the content you use to sell your products does not infringe on someone else’s rights. Lastly, you need to make sure that the size information about your products is accurate, otherwise you may be responsible for extra shipping costs.
the Services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of omazoon-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
We try to make sure our product descriptions and other information on our website are accurate, but we cannot guarantee it. It’s up to you to make sure your own information is accurate, and we cannot be held responsible if it’s not. If we believe you have violated our terms, we may take action at our own discretion.
In the event of any breach of the warranties, representations, and undertakings in clause 7, we will reserve the right to take appropriate measures. We may take the following actions:
Further, where you do not pay the entirety of the compensation and/or penalty imposed, we shall impose a time-based conditional ban.
However, if you break our rules in clause 7, we may take legal action against you and report the products to the competent authority.
Fake products are not allowed to be sold on the website. Only original products are allowed to be sold. Fake products are those that are not real, illegal copies, or reproductions of products.
You need to make sure that all of the products you sell on the website are real, and that you are not using someone else’s ideas or designs without permission. This is your job to do and no one else’s.
We understand the importance of offering authentic products to our customers and have put in place measures to verify the authenticity of products sold on our site. In the unlikely event that a product is found to be counterfeit, we may take the following actions at our sole discretion:
Further, where you do not pay the entirety of the compensation and/or penalty imposed, we shall impose a time-based conditional ban.
In accordance with our commitment to maintaining the sanctity and reliability of our platform, we hereby stipulate that we possess the right to engage in legal recourse against you and warrant the reporting of any fabricated products to law enforcement agencies. These actions are deemed as imperative in upholding the credibility and veracity of our platform.
The Seller Terms stipulate that a party’s liability cannot be limited or excluded in the following scenarios: (a) fraudulent misrepresentation or fraud committed by said party, (b) negligence on the part of the party resulting in death or personal injury, or (c) any other liability that is not subject to limitation or exclusion under the relevant law.
It is important to note that we, alongside our parent company, subsidiaries and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors, or licensors, cannot assume liability in any event. This includes any actions or claims in contract, tort, negligence, breach of statutory duty, or otherwise arising out of or in relation to these Seller Terms. It is important to understand that we cannot be held liable for any loss of profits, loss of data or information, business interruption, or any other pecuniary loss. Additionally, we cannot be held liable for any special, indirect, incidental, or consequential damages. Please be aware that our affiliates, directors, officers, agents, employees, licensors, subcontractors, or suppliers have warned of the possibility of such damages, but our liability remains limited.
In compliance with applicable laws, we (including our parent company, subsidiaries, and affiliates, as well as our and their directors, officers, agents, employees, suppliers, subcontractors, or licensors) cannot be held liable for any direct or indirect damages or losses resulting from different circumstances. These circumstances include but are not limited to the content or information provided by you through the Services, the use of our Services, possible delays or disruptions in our Services, guidance and information regarding pricing, shipping, formats or other aspects that are used for product listings.
Furthermore, we cannot be held responsible for any defects or damages to a product that occurred before we acknowledged receiving it, bugs, errors, inaccuracies of any kind in our Services, viruses or other malicious software obtained while accessing or linking to our Services, or damages to your hardware device from using our site.
Moreover, the content, actions, or inactions of third parties using our Services, suspensions or other actions taken by us regarding your use of the Services, your listings’ duration or appearance on search results, or the need to modify practices, content or behavior, or the loss of the ability to do business due to changes to these Seller Terms are all circumstances that we cannot be held liable for.
In the event that clause 9 proves unenforceable or inapplicable for any reason, the liability of all parties involved, including us, our parent company, subsidiaries, and affiliates, as well as our and their directors, officers, agents, employees, suppliers, subcontractors, or licensors, to you would be limited, as per these Seller Terms. This would apply to any legal action or claim arising from contract, negligence, breach of statutory duty, or any other such cause. The extent of our liability would amount to the lower of (a) the cost of the product sold to you on our Site, as well as its original shipping costs, (b) the fees currently in dispute, limited to the total fees you paid to us during the preceding 12 months prior to the liability action, or (c) OMR 30. Legal fees would also be taken into account as part of this total liability, and we would act within the legal scope of these limits as appropriate.
As per the Seller Terms and Conditions, you hereby agree to indemnify and hold us, our parent company, subsidiaries, and affiliates, and our and their directors, officers, agents, employees, suppliers, subcontractors or licensors harmless in the event of any Claims arising out of or relating to the product rejected by us. Furthermore, any claims or demands made by any third party (including buyers using our Site) due to or arising out of your use of the Services, violation of any provisions of these Seller Terms, violation of any applicable laws, listed products, or the manner in which you use our Services shall also be subject to indemnification. Additionally, the content you post, the products you list, or the trademarks you use must not infringe the intellectual property rights of any third party, or violate any other rights (including privacy rights) of any third party (including other Site users). We must be protected from any losses, damages, and expenses (including legal fees and attorney’s fees) in the event of any such claims.
If there is a breach or failure to comply with obligations as set in the Seller Terms, it may be necessary to disclose information to third parties, such as government or regulatory authorities and registered trademark owners. This is to ensure that any issues arising from the breach are resolved appropriately.
The seller is required to adhere to the website’s delivery service policy as follows:
A. Upon confirmation of your product purchase, you will be contacted by the delivery representative or the authorized delivery office of the website, or the website administration, to inform you of the scheduled time for the representative to arrive at your location, if this service is available, or to go to the nearest branch of the authorized delivery office to deliver the product to them, along with the customer’s complete address.
B. The product must be adequately and appropriately packaged for the customer, and the delivery representative or shipping office must be informed if the product is fragile and requires special care.
C. It is the seller’s responsibility to monitor the shipment and delivery of the product to the customer, either through a platform provided by the shipping and delivery office, or through direct communication with the customer after the specified delivery period, to ensure the provision of the best possible delivery service.
D. In the event of a violation of this clause or negligence in its implementation, which results in non-delivery of the product to the customer, or delivery in an unacceptable condition to the administration due to reasons unrelated to the delivery office or the customer, we reserve the right in this case to exercise our discretionary power to impose a financial penalty on you for the direct and indirect losses we have incurred due to the breach. This includes damage to our reputation.
In accordance with the parameters outlined within these binding Seller Terms, the term “Confidential Information” refers to the documentation and knowledge, both of which are not privy to the public, possessing a confidential, secretive, or exclusive nature. Such information has been or may be, either directly or indirectly, shared with you or acquired by you through various media forms, including but not limited to spoken, written, or visual communications, during the duration of your agreement to these Seller Terms.
In accordance with our terms and conditions, it is imperative that you uphold the highest levels of confidentiality in relation to any Confidential Information we may provide you. Such information cannot be disclosed, released or made available to any third parties or copied without our explicit written consent. It is permissible to disclose Confidential Information to employees, agents or subcontractors solely on a need-to-know basis. There are a few exclusions to this obligation, including when Confidential Information is obtained from a third party source that is not bound by confidentiality agreements with us; when the information becomes public knowledge or ceases to be secret, proprietary or confidential; when the information is independently developed; or when there is a requirement by law or a government authority. In such instances, we ask that you provide us with prior written notification so that we may take appropriate measures to contest such disclosure.
The website administration reserves the right to suspend or terminate your account if you violate any of the provisions mentioned in this document or any other terms and conditions stated on this website. You will be informed of this through any appropriate means. You also have the right to appeal this decision within 30 days from the date of suspension or termination, otherwise, requests to reinstate your account on this website will not be considered.
Based on the terms of the Seller Agreement, it is recognized and accepted that we hold the capacity to transfer our contractual rights and liabilities to an affiliate entity situated in the Sultanate of Oman. By accepting these Seller Terms, you commit to fulfilling all essential conditions and approvals needed for the successful completion of this contractual transfer process. Such assignments, commonly known as novations, are standard practices in commercial transactions and adhere to the established legal frameworks. Through this novation, our affiliate has the right to hold, profit, and assume the obligations and benefits listed in this Seller Agreement. As a party to this agreement, you must maintain the adherence to all necessary provisions and obligations and direct your efforts towards facilitating this transition with the utmost diligence.
Some parts of the “Terms of Use” will now also apply to sellers. This includes things like how legal conflicts will be resolved, and what happens if parts of the agreement are found to be invalid. If you see “Terms of Use” mentioned, know that it also means “Seller Terms”.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Omazoon
Barka
Barka 320
Oman
Phone: +96892443732
Email: care@omazoon.store