1- The warranty policy provides a safety net in case of defects in purchased products, including material, design, or manufacturing defects that may render the product unusable. The warranty period for eligible products purchased through Omazoon and sold within Oman is fifteen (15) days from the date of purchase. However, warranties for products purchased from third-party sellers are subject to their own terms and conditions. You should carefully read the warranty policy applicable to your specific product to understand what is covered and for how long. Remember to keep a copy of the original receipt and complete the warranty request form if you need assistance from Omazoon.
2- Some products may not have a warranty. To verify whether a product is covered, please refer to the product listing.
3- The address provided during the warranty claim request will be recorded as the delivery and collection address of the claimed item. This cannot be modified.
4- All warranty repairs will be carried out exclusively by authorized service centers. For products purchased from another seller, the seller’s own warranty terms will apply.
5- To obtain warranty services, the original invoice is required to verify the warranty period and the serial number.
6- For logistical assistance, please note that the repair period for units covered under warranty extends for twenty-five (25) business days, starting from the date the product is received until the date it is dispatched.
7- Repair or replacement services provided under this warranty do not extend or renew the warranty period. The warranty conditions remain in line with those set by the manufacturer of your device.
8- We understand that sometimes, despite our best efforts, it may not be possible to repair a product. Please be assured that if your product is under the manufacturer’s warranty, we have a policy to issue a replacement from the same seller. If no replacement is available, a full refund will be issued.
9- Customers must ensure that the product is packaged securely to avoid damage during shipping. If the item is damaged due to inadequate packaging, the company will not be held responsible, and the product will be returned without service. It is recommended to use the original packaging or wrap it securely to ensure safe transport.
10- Warranty services provided by sellers other than Omazoon are not our responsibility, including spare parts availability, repair time, and/or quality of repair. Customers must contact the warranty provider directly in case of complaints or concerns.
11- Service centers may charge for rejected out-of-warranty repairs. Please review the warranty conditions and discuss any concerns with the service center to avoid misunderstandings.
1- Customers are responsible for the security of their data and must back it up, remove locks/passwords, and deactivate FMI before submitting devices for repair. This helps avoid data loss or confidentiality breaches.
2- Please note that the Turnaround Time (TAT) for repairs does not include the time required to obtain device information or customer approval. Cooperation in providing all necessary information and approvals promptly is requested to ensure timely completion of repairs.
3- By submitting your product for repair, you authorize us to use your contact information solely for repair purposes. Your personal information will be protected and used in accordance with data protection regulations. This consent is necessary for effective communication during the repair process.
4- The customer confirms the accuracy of all information provided during the warranty claim process.
5- Under the following circumstances, the warranty will not apply:
• Defects or damage resulting from customer misuse or failure to follow usage instructions.
• Products containing unauthorized repairs.
• Liquid spillage on the product.
1- The buyer must ensure that the item is safely packed in its original packaging. Omazoon is not responsible for any damage that may occur during shipping.
2- Upon delivery, the customer must provide the goods and accessories to the courier company (which may include electronic devices, such as but not limited to, earphones, batteries, and charging stands).
1- The device warranty is provided by the manufacturer or an authorized service provider and is subject to the manufacturer’s warranty rules, which can be found in the user manual or on the manufacturer’s official website. Customers must contact the manufacturers or authorized service centers directly to request warranty services, in accordance with laws and regulations.
2- Omazoon is not responsible for warranty services provided by an authorized service center. This includes spare parts availability, repair time, and/or quality of repair. In case of complaints or concerns, customers must contact the warranty provider directly.
3- To ensure the highest level of service, Omazoon provides its own warranty on selected tools. Customers can contact us for more information.
4- The warranty applies exclusively to products purchased in Oman (“the Territory”). Replacement or repaired products/parts will only be shipped to addresses within the Territory, and refunds will only be made to accounts within the Territory.
5- If the customer refuses to receive the product after the warranty claim has been processed, Omazoon (or the seller’s warehouse) will keep the product for a maximum of thirty (30) calendar days. After that, the customer will no longer be able to request its return.