1- Omazoon’s warranty policy provides customers with a safety net in case of defects in their purchased products. The policy covers material, design, and workmanship flaws that may render the product unusable. The warranty term for eligible items purchased through Omazoon and sold within Oman is three months from the purchase date. However, warrantees for products purchased through third-party sellers will be subject to their terms and conditions. Therefore, you should carefully read the warranty policy applicable to your specific product to know what is covered and for how long. Remember to keep a copy of the original receipt and fill the warranty application provided in case you need to request assistance from Omazoon. In summary, Omazoon’s warranty policy ensures that customers feel secure knowing that defects in their purchases will be addressed.
2- Electronic accessories come with a three-month warranty that begins on the delivery date. Excluding Apple products (Accessories warranty: 1 year),
3- The address provided during the Warranty claim request will be registered as the pick up and delivery address for the claimed item. This cannot be modified.
4-All warranty repairs will be conducted exclusively by authorized service centers. In situations where products are purchased from a seller other than us, the warranty terms of the respective seller will apply.
5-To receive warranty services, note that the original invoice is required to validate the warranty period and verify the serial number.
6-In the realm of logistics assistance, we would inform to clarify that the repair period for warranty-covered units spans a duration of twenty-five (25) working days. This period commences from the date of receipt of the product until the date of dispatch.
7- Some products may not have a warranty. To be sure if a product has warranty, look at the product listing.
8- The repair or replacement services provided under this warranty do not grant the right to extend or renew the warranty period. The terms of the warranty are in accordance with those established by your device manufacturer.
9-We understand that sometimes, despite our best efforts to repair an item, it may not be possible. Please be assured that if your item is under the manufacturer’s warranty, we have a policy to issue a replacement from the same seller. In the event that a replacement is not available, a complete refund will be issued to you.
10-Customers need to make sure that they pack the item safely to avoid any damage during shipping. If the item gets damaged due to inadequate packaging, Omazoon will not take responsibility and the item will be returned to the customer without any service. It is recommended to pack the item in its original box or wrap it securely to ensure safe transportation.
11- Warranty services provided by sellers other than Omazoon, are not the responsibility of This includes spare part availability, repair period and/or quality of repair. The customer is to contact the warranty service provider directly in case of complaints or any other concern.
12- Service centers may require payment for out-of-warranty repairs declined. Please review warranty terms and discuss all concerns with the service center to avoid misunderstandings.
1- Customers are responsible for their data’s security and should back up, remove locks/passwords and deactivate FMI before submitting their device for servicing. This helps avoid any data loss or breach of confidentiality.
2- Please note that the Turn Around Time (TAT) for the repair process does not include the time required to obtain device information or customer approval. We kindly request your cooperation in providing all necessary information and approvals at the earliest convenience to ensure timely completion of the repair.
3- By submitting your item for repair, you authorize us to use your contact information solely for repair purposes. Your personal information will be protected and used in accordance with data protection regulations. This consent is necessary for effective communication during the repair process.
4- The customer has affirmed the accuracy of all the information furnished during the warranty claim process.
5- To optimize your device’s performance, remove the screen protector.
6-Under the following circumstances, the warranty will not be covered:
1- The buyer must guarantee that the item is safely wrapped and packed in its original packaging. Omazoon is not liable for any damages that may occur during the shipment process.
2-During the pickup, the customer must supply the goods and its accessories to the courier business (electronic devices may include, but are not limited to, earbuds, battery, and charge carrier).
1- The device’s warranty is offered by the manufacturer or their authorised service provider, and it is subject to the manufacturer’s warranty rules, which may be found in the user manual or on the manufacturer’s official website. Customers must contact manufacturers or their authorised service centres directly to request warranty services, according to the laws and regulations.
2-Omazoon is not responsible for warranty services provided by an authorised service centre. This involves spare component availability, repair time, and/or repair quality. In the event of a complaint or other concern, the client must contact the warranty service provider directly.
3- In order to assure the greatest level of service, Omazoon offers its own warranty on specific gadgets. Customers can get in touch with us for further information.
4- The guarantee applies exclusively to products purchased in the Oman (the “Territory”). Replacement and repaired products or parts will be dispatched only to addresses within the Territory, and refunds will be made only to accounts within the Territory.
If the customer refuses to receive the product after the warranty claim has been processed, the product will be retained at Omazoon’s warehouse for a maximum of thirty (30) calendar days, after which the client will be unable to request a return of the product.